Tuesday, November 02, 2010

Personal letters to corporate entities, 1

On October 18, I mailed four letters to four different corporations. The letters were handwritten, long (from 712 to 1305 words) and intensely personal (and entirely fictional).







These letters are not funny, even in a "so not funny it's funny" sort of way. They are long-winded and dull. I would not recommend reading them. Still, I'm uploading them to provide context for the corporate responses (even if it's not necessary). Here is the letter I sent to Toyota.

Today, I received a response.



Dear Mr. Sartinsky:

Thank you for your recent correspondence addressed to Toyota.

Your correspondence has been reviewed and documented at our National Headquarters. We do attempt to contact each customer by phone, but for some reason have not been able to reach you. If you would like to discuss your experience, please call our office at (800) 311-4331. Your letter is filed under your name and/or file number 1010290974. Any representative you reach will be able to work with you.

Our hours of operation are 5:00 am to 6:00 pm PST Monday through Friday and 7:00 am to 4:00 pm PST Saturday.

It is through correspondence such as yours that we are able to continue to improve our services, and we sincerely appreciate the time you have taken to bring the matter to our attention.

Sincerely,

A----- A-------
Toyota Customer Experience

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